Solutions to many common issues are listed below. If you do not find a solution for your specific problem, or if the problem persists after troubleshooting, please contact Moccamaster USA Customer Service at 855.662.2200.
- I’ve noticed an organic, “slimy” buildup in my Moccamaster’s water reservoir. What is it, and why is it happening?
- The power light is not coming on.
- The power light is on, but the brewer isn’t making coffee.
- My brew basket is overflowing.
- The thermal carafe is not keeping my coffee hot.
- The hotplate is staying on after the brewing is complete.
- My coffee tastes weak or bitter.
- The brew cycle is taking longer than 6 minutes to complete.
- Water is dripping out of the outlet arm very slowly.
- The glass tube in the water reservoir is cloudy.
- Coffee is dripping down the side of my brewer.