Moccamaster USA will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item and are returned to us in the original packaging, in good condition, and with no cosmetic damage.
Return shipping will be paid for and arranged by the customer.
Once returns are received and accepted, refunds will be processed to the original payment account within 5 business days. We will notify you once the refund has been processed via email.
Moccamaster USA will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Moccamaster USA will happily accept returns due to damage or defect, providing the claim is made within 30 days of purchase.
For orders placed between November 1, 2021 and December 31, 2021, we will honor returns through January 31, 2022.
Moccamaster USA will provide a prepaid shipping label in the case of a damaged/defective return.
Upon return receipt of the item, is confirmed, you will receive the choice of: