Order Processing and Delivery

Order Processing

Orders are usually packed and shipped the next business day. You will receive tracking information once your order has shipped. Our warehouse operates Monday through Friday during standard business hours, except on national holidays, when the warehouse will be closed. In these instances, we take steps to ensure shipment delays are kept to a minimum.

Expedited Shipping

Expedited shipping time begins after the order has been processed and transferred to the carrier. Order-processing time, weekends, and holidays are not included in the delivery estimate.

• Next Business Day shipping: Expected delivery on the next business day after the order ships.
• 2-Day shipping: Expected delivery within two business days after the order ships.

Orders are usually packed and shipped on the next business day. Tracking information will be sent once the order ships. Carrier delays may affect the estimated delivery date.

Change of Delivery Address

Delivery addresses cannot be edited after an order is placed. Contact Moccamaster Support immediately if you entered an incorrect address. If the order has not entered processing or shipped, we may be able to cancel it so you can place a new order. Cancellation cannot be guaranteed.

Items Out of Stock

In the rare case that an item in your order runs out of stock after you place it, we will contact you as soon as possible with options.

Delayed or Missing Delivery

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. Don't hesitate to contact us if your tracking number does not work or there is no estimated ETA on your package. 

Delivery Questions

If you have questions about your delivery, we recommend you contact the carrier first with your tracking information. If you have further questions or need more assistance, please call us at 855.662.2200 or submit a ticket and we will get back to you via email.