If you are brewing on a KBGT or CDGT model, make sure that the footplate is in place. If the footplate is not used, a very slow drain of the brew basket can occur. This can cause the brew basket to overflow or even cause brewing coffee to slowly drizzle down the side of the bracket and make it appear that the tower is leaking.
Check your brew basket bracket arm to ensure it is level and no pieces are missing. Replacement bracket arms can be purchased from our website and installed at home with a T20 screwdriver (available at most hardware stores or online).