The power light is on, but the brewer isn’t making coffee.
If you are brewing on a thermal carafe brewer, make sure that the carafe is placed snugly against the white button at the base of the brewer.
If you are brewing on a Cup-One, the light will not come on until the cool water reservoir is filled; make sure you have added water.
You may have excessive mineral buildup in the heating element, and your brewer may need to be descaled. The brewer can only complete the descaling process when water can run through the machine – contact our customer service team if you think this may be the issue.